Support
Something not working, or a book that refuses to show up? Here are the answers to the questions we hear most — and a direct line to us if none of them fit.
Common issues
A book wasn't found
Try searching by title and author instead of the barcode, or check the ISBN on the back cover. Some editions — small presses, older printings, translations — simply aren't in the public book databases. You can always add the book manually and edit its details.
Wrong edition or cover
Open the book in your library and choose another edition from the search results, or edit the title, author and cover manually. Cover images come from third-party sources and are occasionally mismatched.
Camera permission
Bookhood uses the camera to scan ISBN/barcodes, photograph book spines, and photograph book covers. If you declined camera access, open iOS Settings → Bookhood → Camera and turn it on, then reopen the camera. You can also add books without the camera by searching or entering them manually.
Restore Purchases
On a new device, or after reinstalling, open Bookhood's settings and tap Restore Purchases while signed in with the Apple account used for the original purchase.
Managing your subscription
Subscriptions are billed and managed by Apple. Open iOS Settings → your name → Subscriptions to change or cancel. Deleting the app does not cancel a subscription.
Resetting local data
Your library and reading history are stored on your device. You can reset them from Bookhood's settings, or remove everything by deleting the app. This cannot be undone, so export or note anything you want to keep first.
Still stuck?
Email us with your device model, iOS version and — if it's a book problem — the title and ISBN. We usually reply within 2–3 business days.
Legal
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